Our promise
Product guarantee.
Not happy with a piece from Artivo? Here's exactly how we handle refunds, cancellations, and revisions.
Satisfaction Guarantee
We love making our customers happy. If for any reason you're dissatisfied with your piece, reach out through our Contact page and we'll make things right — on a case-by-case basis, up to a full or partial refund.
Refund Policy
We accept refund or store-credit requests for items purchased within 30 days of the purchase date. Refund requests must be validated with proof of purchase.
Order Cancellation
We typically begin work within 24–48 hours of receiving payment. If you wish to cancel before we start, we'll provide a full refund. Once the creative process has begun, cancellations follow our standard refund policy.
The fine print
Revisions. Every order includes revision rounds as outlined on the Services page. Additional revision requests beyond what's included may incur a small added fee, which we'll always confirm with you first.
Custom work. Because every piece is made specifically for you, we're not able to offer refunds once a completed piece has been delivered and approved — this is why we build review steps into every order before final delivery.
How to request help. Head to Contact Us and tell us your order details and what's wrong. We aim to respond within one business day.